1. Item Variations and Substitutions

Occasionally it may be necessary to substitute flowers and/or floral containers due to seasonal and regional variations across China

In all cases where substitution may be necessary, every effort is made to maintain the value and integrity of the arrangement chosen.

Please note that no two floral arrangements are ever identical, as they are made from fresh flowers, and are designed by hand. Our goal in designing your valuable floral gifts is to maintain the value and integrity of the photo shown online, while allowing each designer to exercise their own creative talents and skills in preparing your gift.

2. About the price?

No additional service charges
No additional taxes
No additional delivery fees(in town)
All prices are in USD funds
If the recipient is in suburb, more US$10 will be needed as delivering fee

3. How to pay?

We accept the following payment methods:
Charge by credit card (Visa,Mastercard,AE,PayPal,JCB ) via the Internet.

4. Cancellation and refund terms

In a general way, your orders will be processed only after we receive your payment. Therefore please allow ample time for us to receive and process your payment. If you request to cancel the reservation after the payment is processed but before the package is sent, we will change 10% of the total for the bank fee, the other will be issued a partial refund. After the package is sent, no refund will be issued. So we hope you can note us at info@1001Flower.net or call us ASAP if you want to cancel the order.

5. How to check my order?

When your order is placed on the web site, you will get an email. This is confirmation that your order has successfully been placed. When the order is received(succeed online payment), we will note to you by email at once.

6. Can I change the date of my order's delivery?
If your order has not been delivered, or is not on its way to being delivered, we will be happy to change its intended delivery date. To request a change to your delivery date, please send us an email and tell us the detail information ASAP.

7. Which credit cards are accepted?
We accept credit cards including Visa, MasterCard. AE,JCB,

8. When will my credit card be charged?
1001Flowergift.com will attempt to secure authorization on your credit card at the point of purchase online. If there is a problem securing this authorization you will be notified on the spot and prompted to use another card. If we receive verification of sufficient funds, your order will be completed and transferred securely to 1001Flowergift.com. Your account will be charged in 8 to 24 hours.

9. Delivery Time:

We will try to deliver the order on time or same day. If you order is before 11:00AM Beijing time, we will try to deliver the order for you on the afternoon same day. If you order is after 11:00AM Beijing time, we will also try to deliver the order for you on the afternoon same day, if we can't we will deliver it for you on the morning next day.

10. What can I do if I have any question about 1001Flowergift.com?
You are welcome to ask any questions about Regal Gifts including the general questions, products and service issues and question about our sites by

Email: info@1001flower.net
Fax: 86-20-37663549
Phone: 86-20-37663545, 37663549

You are also welcome to give us advice to improve our service quality. Flowers China - Send flowers to China. Send flower gift to China.